The information desk
How can we help?
Account questions, technical hiccups or a moment to pause. Tell us what you need, without sharing sensitive information.
Good to know
I cannot sign in.
Check your email and password, or request a password reset. If you have activated an account break, login remains blocked until it ends. There is no Google sign-in or email-verification step.
Where are my Play Credits?
Your profile shows the server-recorded balance and recent credit activity. The 100,000-credit welcome amount is issued once. Credits cannot be purchased, transferred or redeemed.
How does Sky Voyage work?
Choose up to three island stops on the sky chart, then choose Fly. Our ray travels your ordered route and reveals one real game at each stop. Tap a selected island again or use its remove button to change the route. Skip animation reveals the same discoveries. It never plays a round, changes credits or awards anything; the route and discoveries stay in page memory.
A game or round did not load.
Check your connection and use the player’s retry control. It preserves the same round identifier. Do not repeatedly submit new rounds. Include a non-sensitive reference when reporting an issue.
I want to take a break.
Use the account controls on Player Care for an immediate break. A message here is saved as a request and does not automatically block an account.
Open Player CareOur product contact: concierge@maienterprises.com
Send a request
Send your question to our support inbox and keep the reference shown after submission.